Service level agreement
Last updated August 2026. This SLA applies to Enterprise subscriptions; Team and Scale plans are provided on commercially reasonable efforts.
Availability commitment
Fortify Core commits to 99.9% monthly availability of the control plane, scan scheduler and remediation service, measured in one-minute intervals and excluding scheduled maintenance announced at least 72 hours in advance, customer-caused incidents, and outages of upstream cloud or source-control providers.
Service credits
| 99.9% – 99.0% | 10% of monthly fee |
| 99.0% – 95.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
Credits are requested within 30 days of the affected month and applied to the next invoice. Credits are the sole remedy for availability shortfalls.
Support response targets
| S1 — service unavailable | 30 minutes, 24/7 |
| S2 — major feature degraded | 2 hours, business days |
| S3 — minor issue or question | 1 business day |
| S4 — feature request | 5 business days |
Maintenance
Routine maintenance runs Sundays 02:00–04:00 UTC. Scans queued during maintenance are executed on resumption; no drift window is skipped.
Current availability is published on the status page.